For many people, captive management is treated as a routine task of keeping the books and records of a captive. The industry has been plagued by mediocre service, high staff turnover and low customer satisfaction. At SRS we believe that isn’t good enough.
Captive Management Plus reflects our commitment to be the premier provider of management and consulting services to the captive insurance industry. What do we mean by Plus? The Plus is both the quality rating of our core captive management services and the value added consulting services we provide in support of captive management. We achieve the Plus by:
Delivering Outstanding Service
Captives are our only business. To be successful we need to provide superior service quality. This premise is the foundation of our business and we continually strive to improve the service we provide. Our service quality is evidenced by the results of our customer satisfaction surveys. Read More »
As a manager of insurance company accounting and financial information, SRS takes internal controls very seriously. We employ a consistent set of internal controls across all our captive management offices and clients. These controls include human resources, captive management, IT and data security and privacy controls. Within our captive management operations we enforce a stringent peer review process whereby all financial statements and other work products are subject to review peer to release.
We have committed to undertake SSAE 16/18 audits on our operations to provide assurance to clients on the design and operation of our internal controls. All captive management offices are subject to SSAE 16/18 audit. SRS is the only captive manager performing SSAE 16/18 controls on all its captive management offices.
Helping Clients Succeed
Captive management is more than keeping books and records. It is about successful captives. Our proactive advisory services help our clients succeed. Read More »
Providing a Depth of Expertise
As a firm we have a made a conscious decision to hire and retain experienced staff. As a client you can expect stable, experienced account teams and access to the key decision makers in the firm. Read More »
Customer Survey results
SRS conducts an annual survey of clients to gauge satisfaction with the firm’s services and to identify areas for improvement. Customers are consistently satisfied or very satisfied with our services.
View the results »
I have used other captive managers in the past and none have come close to the service and professionalism provided by SRS.
I can’t recommend SRS highly enough, they make my life so much easier on a day-to-day basis relative to captive management and operations.
Every day we are more and more convinced we made the right move changing to SRS.